If you wish to return your order, please make sure to do so within 30 days of order delivery. To prepare your return, please ensure the product is placed in the original packaging and is in the same condition as when delivered.
Please note that the following products cannot be returned:
- Products made to your specifications or clearly personalised.
- Products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- Products which are not suitable for return due to its style, re-potting or planting permanently.
- Products which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns that do not meet the above return conditions at our sole discretion.
COST OF RETURNS
- There will be no shipping cost levied while returning products to us, if directly handed to the delivery agent. Once the return request is accepted, we will make the necessary arrangement for return shipping.
- If for whatever reason, we are unable to arrange for return shipping, we advise you to ship the products to the following address: Dubai Nursery L.L.C. Al Warsan 3
- We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend a dependable courier or delivery service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
f you wish to cancel an order, please make sure to do so within 24 hours of placing your order. Unfortunately, we won’t be able to make changes to an order placed over 48 hours prior. Please note, cancellations of purchases made under Same Day Delivery Service, or special offers for occasions such as Eid, Valentine’s Day, etc. will not be possible.
If your order has been cancelled within our Return and Refund Policy criteria, then you will be eligible for a refund from Dubai Nursery.
In case of returns, we will reimburse the full amount, no later than 14 days from the day on which we receive the returned products. We will use the same method of payment as used to place the order, and you will not incur any fees for this reimbursement.